Category

Reputation Management

The Importance of Customer Reviews

By Reputation Management

Without good, positive customer reviews, your reputation, and business traffic decrease. Even seeing one negative business review can prevent the majority of prospective customers from working with a business! Providing excellent customer service and impeccable experiences in every interaction is critical to the success of your business. This is especially true when you consider the ability for clients to leave reviews on the myriad of websites available (Google, Yelp, TripAdvisor, Facebook–the list goes on and on). Online reviews help your business be more visible, look more trustworthy, and undoubtedly result in more business. Additionally, as alluded to above, they provide…

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